We collect identity verification information (name, government ID, contact details), asset information (descriptions, photographs, appraisal values, serial numbers), and account activity (login history, portal usage, support requests) necessary to provide custody services and meet regulatory obligations.
Your information is used to verify your identity, process asset intake and custody events, generate certificates of custody, communicate service updates (including tracking codes and account access details), and comply with anti-money-laundering and financial recordkeeping regulations.
Access to client and asset records is restricted by role: only authorized staff, branch managers, and administrators can view custody data relevant to their function. All custody actions are logged and time-stamped. Portal access requires authenticated login, and sensitive actions such as deep-vault transfers require independent dual-key approval.
We do not sell or trade client information. We may share information with regulators, law enforcement, or auditors where required by law, or with insurers in connection with a claim. Service providers who support our operations (such as email delivery) only receive the minimum information necessary to perform their function.
We retain client and custody records for as long as an account remains active, and for a reasonable period afterward as required for financial recordkeeping, audit, and regulatory compliance obligations.
You may request access to the personal information we hold about you, request correction of inaccurate information, and request account closure, subject to our regulatory recordkeeping obligations. Contact us using the details on our Contact page to make a request.
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We may update this Privacy Policy periodically. Continued use of our services after an update constitutes acceptance of the revised policy.